Our model has consistently allowed us a great deal of flexibility when it comes to servicing our clients. We want to be a true business partner to your company. This means that we don’t separate Client Services from Operations. You work directly with the Manager who is responsible for all areas of your program. All requests and concerns are dealt with by this single point of contact which ensures complete accountability.

Requests are never queued or prioritized. There is no hierarchy at Alliance. We understand that your business needs must be met when you need them to be – not when it’s convenient for us. Our experienced staff and leading-edge technology platform allow us to provide you with the customized service, reporting and operational flexibility business today requires.

We customize every aspect of your program. This includes reporting, contact handling specifications, training information, performance objectives, IVR routing, customized CRM programs, Quality Assurance – the list is endless. We know that you know your business. We will design the reports you want to see and have them available for you through our secure client portal. You can have as much or as little information available to you as you desire. Reports can be daily, weekly, monthly and historical.

We believe in an open door policy. Our existing clients can attest to the freedom they have to visit our sites at any time, monitor without restriction, have impromptu focus groups with our representatives and management team to discuss trends, successes, areas of opportunity, etc. Your client office is on the call center floor where you have ready access to the representatives working on your behalf. We encourage our clients to listen to digital call recordings available to them through the secure client portal or via CD. These can be accessed by representative ID, call type, real-time or historical. Reports are also available real-time through the secure client portal.

It is up to you to choose the level of interaction you desire.