Our philosophy is that a top quality work force will provide top quality results. Some of the key differentiators of Alliance are:

• All recruiting is done in-house using skills and aptitude testing as part of the recruiting process
• Skills are determined based on client specified requirements
• Each client program will have a customized incentive/reward program which is designed to align with the objectives (KPIs) set by you
• Performance management is the prime responsibility of our Performance Coaches. This position is not administration-focused.
• Quality Assurance is not a separate group – rather each program has quality assurance carried out by a trained Assistant Coach who is an active member of the team with direct knowledge of services, expectations and the most effective way of handling contacts.
• Employee compensation includes Company-paid Medical and Dental Benefits as well as Life Insurance and Long-Term Disability Insurance
• Clearly defined career path within the organization and Promote Internal policy firmly established
• Active Health and Safety Committee, Social Committee which sponsors social events and supports local charities, Communication strategy through Intranet and in-house Television

Multilingual Capabilities
Alliance currently provides services for our clients in English, Spanish and French. London is home to a large Spanish-speaking population (mainly from Columbia) and this has given us ready access to a well-educated, fluent work force.

London is home to a number of post-secondary educational institutions. Employees are well educated with neutral North American accents.